Shipping policy

The Happy Pet — Shipping Policy

Last updated: November, 29, 2025

Processing Times

Orders are processed within 1–2 business days.
During peak periods (holidays, product drops, special promotions), processing may take an additional 2-3 business days.

You will receive an email confirmation with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

We currently ship within the United States.

Standard Shipping

Estimated delivery: 3–7 business days

Shipping times may vary based on carrier volume and your location.

Order Tracking

Once your order has shipped, you will receive a tracking link via email.
Please allow 24 hours for tracking information to update.

Incorrect Addresses

Please double check your shipping address at checkout.
If your order has not shipped yet, we can update the address — email us immediately at hello@thehappy.pet.

If the order has already shipped, we are unable to make changes.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please reach out within 7 days of delivery with your order number and photos (if applicable): hello@thehappy.pet

We will work with the carrier to make it right.

Returns & Exchanges

For information on returns, please see our Return Policy.

Questions?

We're here to help.
Contact us anytime at hello@thehappy.pet.